Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact information — such as your name, email address, phone number (including mobile number), and mailing or service address, for example when you submit a form on our Site, request a quote or inspection, or call us.
• Account and service information — such as details about the products you purchase, the services you receive (installations, inspections, monitoring), appointment history, and billing information.
• Communications — the contents of messages you send us, including emails, web form submissions, phone calls, and text messages.

We also collect certain information automatically when you use the Site, such as your IP address, browser type, device information, and pages visited (see “Cookies and Analytics” below).

How We Use Your Information

We use the information we collect to:

• Provide, install, inspect, monitor, and support our products and services;
• Schedule and confirm appointments, inspections, and service visits, and send related reminders;
• Send account, order, and service notifications, such as order and shipping updates and follow-ups related to monitoring alerts;
• Respond to your questions and customer-care inquiries;
• Process payments and maintain business records;
• Improve our Site, products, and services;
• Comply with legal obligations and protect our rights and the safety of our customers.

Mobile / SMS Messaging Privacy

If you opt in to receive text messages from TruWatch, we use your mobile number solely to send the messages described in our SMS / Text Messaging Terms — appointment, inspection, and service-visit reminders and confirmations; account, order, and service notifications; and customer-care replies to your inquiries. We do not send marketing or promotional text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

We never sell, rent, or share your mobile phone number or SMS opt-in information for any other party’s marketing purposes. The only parties that handle your mobile information are the service providers who deliver the messages on our behalf — our messaging platform and telecommunications carriers — and they handle it solely to deliver the text messages you have requested.

You may opt out of text messages at any time by replying STOP to any message from us. For more details, please see our SMS / Text Messaging Terms and our SMS Program page.

How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers — with vendors who perform services on our behalf, such as scheduling, payment processing, message delivery, website hosting, and monitoring-center services. These providers may use your information only to perform services for us.
• Emergency and safety purposes — for monitored systems, we may share information with monitoring centers and emergency responders as needed to respond to alarms and protect life and property.
• Legal requirements — when required by law, subpoena, or other legal process, or to protect our rights, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy’s protections.

As stated above, mobile phone numbers and text-messaging opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Analytics

Our Site may use cookies and similar technologies, and may use standard website analytics services, to understand how visitors use the Site and to improve it. This information is generally collected in aggregate and does not identify you personally. You can control cookies through your browser settings; disabling cookies may affect some Site features.

Data Retention

We retain personal information for as long as needed to provide our products and services, maintain business and safety records, comply with legal, tax, and regulatory obligations, and resolve disputes. Records of SMS consent and opt-out requests are retained as evidence of your messaging preferences.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

• Text messages: reply STOP to any TruWatch text message to opt out, or reply HELP for assistance.
• Email: contact us at info@truwatch.com to update your contact preferences.
• Access and correction: you may request access to, correction of, or deletion of your personal information by contacting us using the details below. Depending on where you live, you may have additional rights under applicable law, and we will honor those rights as required.

Children’s Privacy

Our Site and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on this page and update the “Last updated” date above. Your continued use of the Site or our services after changes take effect means you accept the updated Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: